High-level and specialized IT support provided by subject matter experts for specific technical areas. Often including, but not limited to data integrity (network security and backup disaster recovery planning), server and critical network maintenance and monitoring, responsiblility for the performance, reliability, and integrity of critical infrastructure, and coordination with software vendors.
Qualification Questions
These questions help our team determine which Tasks and Requirements are needed for your Project.
Our team will then handle and manage your Project using Project Central
Is your Business looking for any of these IT Solutions?
IT Escalation Support Server Support Business Hours and After Hours 24x7
IT Escalation Support Network Hardware/Software Support Business Hours and After Hours 24x7
IT Escalation Support Printer Hardware/Software Support Business Hours 8x5
IT Escalation Support Quarterly Business Review
Example Project Plan
Recurring Ongoing/As Needed
- Troubleshoot Server Hardware or Software Issues
- Troubleshoot Network Hardware or Software Issues
Discovery
- Identify customer specific server change management requirements
- Identify customer specific network change management requirements
Recurring Monthly
- Server Maintenance
- Monthly Server Backup Testing
- Ad Hoc Network Consulting
Recurring Yearly
- Annual Disaster Recovery Testing
Recurring Quarterly
- Quarterly Backup Maintenance
- Firewall Firmware Update
Last modified
November 14, 2024